Fred Beneson wonders what happens when human jobs are only about tough decisions. AI systems are expected to take on more and more lower-level choices, leaving more nuanced judgment calls to humans.
Writing in THE ATLANTIC, Beneson thinks AI may cause workplace stress to increase if humans face nothing but difficult choices all day long. He also flags concerns if performance metrics are applied equally to humans and machines that are both relentless and fast.
Beneson has firsthand experience with the effects of human-machine triage from his time an an executive at Kickstarter, where machine learning systems handled many of the obvious decisions about projects.
‘Artificial-intelligence systems are being designed to serve immediate business needs—and in the absence of ethical codes that take into account the well-being of the humans affected by them.’