Using AI for content moderation still faces significant hurdles, says a UK consultancy in a report by FORBES. Cambridge Consultants says AI is better for supporting moderation rather than as a replacement. Their competence assessment was part of a report to Ofcom, the British regulatory agency for the communications sector.
‘current natural language processing technology, a type of A.I. that helps computers understand language, struggles to understand sarcasm or differentiate between a joke that may be funny to someone but hurtful to another.’