‘current natural language processing technology, a type of A.I. that helps computers understand language, struggles to understand sarcasm or differentiate between a joke that may be funny to someone but hurtful to another.’

Using AI for content moderation still faces significant hurdles, says a UK consultancy in a report by Forbes. Their competence assessment was part of a report to Ofcom, the British regulatory agency for the communications sector.

Cambridge Consultants says AI is better for supporting moderation rather than replacing it.


Social Media’s Plan to Fight Online Trolls Gets a Reality Check: Eye on A.I. FORBES | July 30, 2019 | by Jonathan Vanian